Branding
Product design
UX research
Interaction design
Unifying a fragmented employee experience into one workspace
At a glance
A fragmented save experience with no single destination for saved content made it harder for employees to easily access what mattered most to them.
self-initiated this concept based on recurring research themes, auditing the current experience and defining a unified personalized workspace.
Well received internally but deprioritized in favour of other initiatives, representing some of my strongest thinking around personalization and employee experience design.
OPPORTUNITY
A scattered experience employees had learned to work around
Employees struggled to find and organize their content on the intranet. Saving something was inconsistent with pages, documents, links and apps each having their own separate saving pattern with no single place to bring it all together. Research consistently surfaced findability and personalization as pain points, and the fragmented experience was getting in the way of employees getting things done.
I initiated this project based on recurring themes in our research and led the end-to-end definition and design of My Workspace: a unified, personalized hub giving employees quick access to the tools, resources and information they need in one place.
PROCESS
Identifying why employees struggled
To frame the opportunity, I audited the current saving experience and reviewed previous research to identify where employees struggled and uncover specific usability gaps.
The audit revealed a fragmented and inconsistent experience across three key gaps:
No consistent save pattern
Pages, files and links each had their own saving interaction: bookmark, star and pin with no unified approach across content types.
No confirmation or clarity
There was no feedback to let employees know where their content was being saved once they saved it.
No control of saved items
Items couldn't be renamed, reordered or deleted, and there was no single place to view all saved content together.
Three research insights directly supported the need to address these gaps:
Employees couldn't rely on navigation or search alone to find what they needed. A dedicated space to organize saved content would help them get there faster.
Giving employees control over how they organize their saved content increases trust and makes the platform feel more relevant to their daily work.
Most employees come with a clear purpose. Making saved content easy to find helps them complete tasks without added effort.
SOLUTION
A unified experience built around the employee
These insights shaped a design that addressed fragmentation by bringing saved content, curated links and personalization into one unified experience.
A consistent save experience
A unified save pattern across pages, documents and links, replacing the inconsistent bookmark, star and pin patterns. Clear confirmation ensured employees always knew where their content was being saved.
Collections and organization
Employees could create custom collections, rename, reorder and delete saved items, and save directly to an existing or new collection at the time of saving.
My workspace
Beyond the save experience itself, I envisioned this extending into a broader concept: a centralized hub that brought together various content types in one place. Designed to streamline daily tasks and give employees everything they need on their intranet, without having to search for it.
Measuring success
Measuring what good would look like
As part of the feature definition process I identified a set of success metrics to measure whether the redesign was achieving its goals. These helped frame the value of the initiative beyond the design itself and gave the team a shared way to evaluate impact.
An increase in saved items per user would indicate the new unified experience was more discoverable and intuitive than the fragmented original.
A reduction in support tickets or complaints related to finding saved content would signal that employees had more confidence in where their content lived.
Click-through rates and time spent in the feature would show whether employees were actively using their saved content rather than saving and forgetting.
More users creating and organizing content into collections would indicate the personalization features were adding real value.
OUTCOME
A vision for what the intranet could become
The feature has not yet shipped. After gathering internal feedback, which was genuinely positive, it was deprioritized in favour of other initiatives. That's a normal part of product work, and the project remains a strong example of my ability to proactively identify opportunities, take initiative, and build stakeholder alignment around thoughtful solutions to real user and business problems.
